13 frequently asked questions

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1/ How can I make order?

Make contact with us, tell us what do you need, we will give you our advice

Informations we need:

- You send us your design or the ideas of the product

- Give us the anticipate quantity *

- Give your company’s adress or the port’s adress near your company

- Give us the deadline*

 

2/ How a bout the expense and the production time?

The expense depend on the difficult of your design. On average, It cost 30 to 50 USD per sample.

The making sample fee will be return to you in two case:

- Unqualified sample: we will return you the making sample fee or make you the new one

- Order more than 100 pieces per samples

 

3/ How about the total expense for samples?

Expense including 4 factors:

1.The making sample fee 30-50 USD per sample (free sample fee with the order from 100 pcs)

2. Shipping sample fee : 40-80 USD

3. Products fee: Quatily x price/unit

4. Shipping product fee

 

4/ How many method to work

There are 3 method of shipping and receiving

1/ Receive products in Vietnam, we free the shipping fee to all port in HCM city

2/  Receive products at oversea port

3/ Receive products at your company/your house

You can choose a shipping company that you like or use our shipping company. Pay shipping fee for them or for us

 

5/ What kind of our product and how about the quality and quotation?

We produce 2 main kind of product: uniform and simple fashion clothing

Common products are:

1/ Accessories: Hat, cap, apron

2/ Outerwear: Jacket, coat, trench coat, vest, blazer

3/ Top: Sweater, sweartshirt, cardigan, tank top, t-shirt, shirt

4/ Bottom: Cargo pants, dress pants, shorts, sweatpants, skirt

All products are made well done in sewing, printing and embroidering with a lot of kind of material. The price depend on quatity, kind of material and design.

 

6/ Producing time

- Making sample: 3-7 days

- Shipping sample: 3-7 days

- Producing time: 30 days with the order under 10.000 pcs. If the quantity exceed 10.000, we will tell you the producing time later

- Shipping product: 3-10 days by air plane, 20-40 days by ship

 

7/ Qualify warranty

Guaranty period : 6 months. If have any unqualified product, we commit return you the money

 

8/ payment menthod:

Wire transfer to : ACC name: Dony International Corporation – ACC no: 060140576800 – Bank’s Name: Sacombank –VietNam. Swifcode: SGTTVNVX

 

9/ How can you check the samples?

We send you the picture of sample first

You can check the samples right in our company or we will send it to you

Because of high shipping sample fee, we recommend you send us your design sample, we will make it as correct as possible and send it back to you

 

10/ Order quantity:

We accept the order from 30 to 30.000 pcs

We recommend that you should order at least 100pcs to have free sample and save the shipping fee The more products you order, the cheaper expense you get*

80% our order are from 300 to 3.000 pcs

 

11/ Capacity productions:

Our capacity can produce about:

- 60.000 T-shirts per month

- 40.000 shirts per month

- 20.000 jackets per month

- 100.000 hat/cap per month

- 30.000 trousers/ skirts per month

- 50.000 aprons and others…per month

 

12/ How to order and working process?

1. Send us your design or your ideas, including anticipate quantity, company adress or adress of the port near you, your deadline

2. Send you the quotation including products price and shiping fee (many options)

3. Design, make samples and delivery them to your hand 

4. Pay deposit: you pay 50% value of the order value as deposit first. 

5. Production and delivery goods

6. Pay the last 50% of invoice 

More detail: Click here

 

13/ How to make contact with us? And what’s the time

- Contact us via email: info@dony.vn or skype, whatsapo, viber, mesenger facebook: +84 985310123 (Henry Pham) or contact us via the number: +84 286267 5818 (chamber of marketing)

- Busines Hours: 8h-22h local time (2 GMT to 13 GMT*)

If you contact by phone, skype, viber, whatssapp, mesenger we usually reply immediately

If you contact us not in working time or when we busy we will reply as soon as possible. Usually not exceeding 24 hours

More ways to contact: Click here